Frequently Asked
What can HR and L&D teams manage with GoodBooks Training?
GoodBooks Training manages the training lifecycle from identifying training needs and designing programmes to scheduling, enrollment, attendance, assessments, feedback, certification and skill-level updates.
How can L&D teams manage and track training needs?
Training needs can be captured from sources such as HR requests, skill and competency gaps, appraisal and OKR outcomes, business changes and regulatory requirements. Each need can then be tracked through submission, review, approval, linking and closure.
Can training programmes be mapped to employee skills and competencies?
Yes. Programmes can be connected to specific skills and skill levels through Skill Mapping and linked to organizational competencies through Competency Mapping. This creates a connection between the training programme and the capabilities it is intended to develop.
How does GoodBooks Training manage employee nominations and training approvals?
The nomination and enrollment process supports manager and HR approval stages, capacity controls, automatic waitlisting, withdrawals and rejection outcomes. This gives L&D teams a structured way to move employees from nomination to enrollment.
Can HR track attendance, completion and training outcomes?
Yes. Attendance can be recorded for each session, while completion records capture outcomes such as Completed, Partial, Failed, No-Show and Withdrawn. Pass/fail results can also be recorded as part of the completion process.
How can L&D measure the effectiveness of employee training?
GoodBooks Training supports four-level training effectiveness evaluation based on the Kirkpatrick model: Reaction, Learning, Behaviour and Results. L&D teams can create evaluation plans, templates and follow-up periods to assess training outcomes beyond immediate feedback.
Can training completion automatically update employee skill levels?
Yes. Successful completion of a mapped programme or assessment can trigger a skill-level upgrade. Depending on the configuration, the change can be applied automatically or sent to a manager or skill owner for review and approval.
How does the system help HR manage training certificates and compliance?
Certificates can be issued, tracked, renewed and revoked with their history retained. Digital signatures and QR-coded verification support certificate validation, while training compliance reports help monitor mandatory training against target headcount, deadlines and overdue requirements.
What training dashboards and reports are available for L&D leaders?
L&D and HR leaders can view training enrollment, completion, trainer workload, expiring certificates, open training needs and programme performance. The platform also provides compliance reports, nomination approval SLA reporting and 11 L&D operational KPIs.
Can GoodBooks Training support assessments for employees and external participants?
Yes. Assessments can be delivered within the platform, recorded manually for offline or paper-based exams, or shared with external participants through tokenized public links without login. The assessment engine supports multiple question types, randomization, time limits and automated scoring for objective questions.